Returns & Exchanges

At Gord's Smoke Shop, we want you to be fully satisfied with your purchase, offering a 30-day window for returns on unused and unopened merchandise. Please note that for hygiene and safety reasons, certain items such as used glassware and consumable products are final sale.

1

Verify Eligibility

Ensure your item is in its original, unopened packaging and was purchased within the last 30 days.

2

Contact Support

Email our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package your items with the RMA number clearly marked on the outside and ship them to our central processing warehouse.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing